01
Is it in stock, in my size?
- It asks
- The item, the size or colour, and a name and number; the request is then written up for someone to check the shelf, because the assistant does not guess at stock.
The problem
Where the work leaks.
Shop-floor time and phone time compete for the same person. Most enquiries are stock, sizing, hours and holds — answerable from information you already have — and the customer who bought once rarely hears from you again.
On the phone
The questions a shop answers from behind the counter.
Most calls to a shop can be answered from information you already have, which is why they are worth writing down once.
02
Hours, location and returns
- It asks
- Answered from your own hours, address, parking notes and returns policy, including holiday hours once you update them.
03
Holds and pickups
- It asks
- Which item, the name to hold it under, and when they will collect, so the hold is written down rather than on a sticky note.
Flagged urgent
A customer on the way in for a hold, or a complaint about a purchase, is flagged for the person on the floor; refunds and exchanges are left to your team and your policy.
Booking tools
Point-of-sale systems are not connected directly, so stock answers come from a person. Fittings or personal-shopping appointments can be booked into Google Calendar, which connects directly, and your online store link can go in the follow-up text.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
01
Customer enquiries
- Starts when
- A call or message arrives while the floor is busy.
- What happens
- Common questions are answered from information you supply, and anything needing a look at actual stock is captured for a person.
02
Repeat purchase follow-up
- Starts when
- A purchase interval passes, or a new arrival matches a customer's history.
- What happens
- A prompt goes out referencing what they bought, timed to their pattern rather than sent to the whole list.
03
Store operations
- Starts when
- A hold, a transfer or a click-and-collect order is requested.
- What happens
- The request is recorded with the item and the customer, and the team sees it in one place rather than on a note behind the till.
Works with: AI receptionist · missed-call text-back
Asking customers for Google reviews A Shopify store for your shop
Example scenario
A hold that does not get forgotten
A customer rings to hold an item. The request is captured with the product and a collection window, the team sees it, and the customer gets a reminder before the hold expires.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Questions
Retail & Boutiques: common questions
Where we work
Where we work for Retail & Boutiques teams.
Carrtel supports Retail & Boutiques teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Spas & Wellness
Restaurants & Cafés
Gyms & Fitness
Grocery & Markets
HVAC & Plumbing
Trades & Contractors
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.