01
Customer enquiries
- Starts when
- A call or message arrives while the floor is busy.
- What happens
- Common questions are answered from information you supply, and anything needing a look at actual stock is captured for a person.
The problem
Where the work leaks.
Shop-floor time and phone time compete for the same person. Most enquiries are stock, sizing, hours and holds — answerable from information you already have — and the customer who bought once rarely hears from you again.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
02
Repeat purchase follow-up
- Starts when
- A purchase interval passes, or a new arrival matches a customer's history.
- What happens
- A prompt goes out referencing what they bought, timed to their pattern rather than sent to the whole list.
03
Store operations
- Starts when
- A hold, a transfer or a click-and-collect order is requested.
- What happens
- The request is recorded with the item and the customer, and the team sees it in one place rather than on a note behind the till.
Example scenario
A hold that does not get forgotten
A customer rings to hold an item. The request is captured with the product and a collection window, the team sees it, and the customer gets a reminder before the hold expires.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Where we work
Where we work for Retail & Boutiques teams.
Carrtel supports retail & boutiques teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.