01
Reservation questions
- Starts when
- A call or message arrives during service.
- What happens
- Common questions about hours, location, dietary options and group size are answered from information you provide, and anything else is captured for the team.
The problem
Where the work leaks.
The phone rings hardest during service, when nobody can take it. Most of those calls are the same handful of questions, and the ones that are not — a catering enquiry worth a week of covers — are indistinguishable until someone picks up.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
02
Catering and event enquiries
- Starts when
- An enquiry mentions a group, a private hire or catering.
- What happens
- It is separated from routine calls, captured with dates and numbers, and flagged for a person rather than handled automatically.
03
Review prompts
- Starts when
- A booking has been completed.
- What happens
- A request goes out with a direct link, sent to guests alike rather than filtered by expected sentiment.
Example scenario
A catering enquiry at 7pm on a Friday
The call comes mid-service. The details — date, headcount, dietary requirements — are captured and flagged as a catering lead, and it is on a manager's screen on Saturday morning instead of lost to a ringing phone.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Where we work
Where we work for Restaurants & Cafés teams.
Carrtel supports restaurants & cafés teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.