( /services )
Everything we sell
Last updated: August 2026
Two services. One company. Take the half that is yours.
Carrtel runs two divisions. One automates the front office of a business where the work arrives by phone, form and inbox. The other builds stores on Shopify and the systems behind them. Some clients buy one. Some buy both. They are priced, scoped and delivered separately either way.
( 01 / 02 )
Division one — AI automation
For a business where the work arrives by phone, form and inbox.
The front office runs without somebody being free to run it.
Trades, clinics, shops, practices, agents — anyone whose next job depends on a call being answered and a follow-up being remembered. Every workflow below is built for one business at a time, and you approve the wording before a customer ever hears or reads it.
Conversational AI agents
A voice agent answers your phone and a chat agent answers your website — including the hours nobody is at the desk.
It handles the questions your front desk answers all day, takes booking requests, and hands the call to a person the moment a call should not be automated.
How the receptionist worksMissed-call text-back
When a call rings out, the caller gets a text from your business number instead of silence.
The text carries your booking link, so the conversation keeps going in writing rather than moving to the next company on the list. Sending number, wording and permitted hours are all set per business.
How text-back worksAppointment booking and reminders
Booking requests reach your calendar, and the reminders before an appointment go out on a schedule rather than on memory.
Text and email, at the intervals you choose, with the review invitation after the job attached to the same flow.
Built per tradeWorkflow and CRM automation
The tools you already pay for get connected, so nobody retypes the same customer into three of them.
Where a tool publishes an API we read its documentation and write the bridge; where it does not, we say so rather than implying a connection that was never built.
What runs on this trackDocument and data processing
Incoming documents and shared inboxes get read, the fields get pulled out, records get checked against each other, and the bill or the reply comes back as a draft.
A person approves anything that leaves the business. Mismatches surface as a queue to work through instead of as a surprise a month later. Scoped per business, because no two inboxes look alike.
Lead generation and sales outreach
New enquiries get answered, qualified, and either booked or handed to you with the answers already collected.
Quotes and invoices that go quiet get followed up on a schedule. Outbound messages sit behind an approval gate by default — the automation drafts, a person releases.
Get the free blueprintPredictive analytics and content
A dashboard showing what the automations actually did, forecasting built on your own numbers, and marketing copy drafted in your voice.
The dashboard is an add-on rather than part of a plan, and the copy is a draft for a person to approve — nothing publishes itself.
What the dashboard showsCustom automations
The repetitive job that is specific to your business and to nobody else’s.
Scoped on the free Blueprint call, quoted flat before anything is built, and built to that scope.
Start with the blueprintMonthly plans from $299, plus a one-time setup. Every plan starts with a free Blueprint call, and most clients don’t pick one workflow — they chain two into a single hands-off flow.
See plans and pricingWhere this division stops
- 01Everything is configured for one business at a time. There is no self-serve signup and nothing to install — it is set up with you, and you sign off on the wording before it goes live.
- 02Outbound messages sit behind an approval gate by default. If you want a workflow to send without a human in the loop, that is a decision you make deliberately, not the default we ship.
- 03A tool we have not connected to before is quoted as work, not described as an existing integration. Bring it to the Blueprint call and we read its documentation before anyone quotes a connection.
- 04Marketing itself — advertising, SEO campaigns, content distribution — is not ours. It is run by our sister brand, ClickSync Marketing.
Everything above, in one place, in the language of a business that runs on the phone.
( 02 / 02 )
Division two — Shopify development
For a merchant whose business is a storefront and the systems behind it.
The store, the checkout, and the plumbing that carries the order.
Carrtel Solutions is a Shopify Partner. We build stores on Shopify — the theme, the checkout path, the apps, and the bridge between the store and whatever runs the warehouse or the books. Every build and every change is done in a free Shopify development environment first, so nothing untested reaches your live store.
Store setup and design
A new store, or a rebuild of one that has been patched by five people, built on a Liquid theme you keep.
Templates, sections, product data structure and the theme code itself — set up so your team can change a page without calling us.
What a build coversCustom development
Custom code, private apps installed on your store alone, and integrations with the third-party systems you already run.
Written for your store rather than configured out of somebody else’s app, and handed over as code you own.
How we buildMigration onto Shopify
Moving a live store from WooCommerce, Magento, BigCommerce, Wix or Squarespace, with a full redirect map so the addresses that already rank keep working.
A line item on a build rather than a product of its own, ending in a data-integrity reconciliation you can read.
How a migration runsOrder operations
The bridge between Shopify and the ERP, 3PL or accounting system on the other side of it — so an order reaches the warehouse and the books exactly once.
This is the same engineering the automation division sells to a service business. It is listed here, in a merchant’s language, and not sold to you twice.
What the bridge coversHow the automation side of a store worksCheckout and payment integrity
The money path checked end to end: payment gateways, checkout behaviour, the tracking that tells you where an order came from, and the webhooks that fire after it.
These fail silently — nothing errors, the page still loads, the data just stops arriving — so they are checked on a schedule rather than when someone happens to notice.
What gets checkedUX and speed
A storefront that is quick on a phone on a bad connection, with navigation a shopper does not have to think about.
Mobile first, because that is where most of the traffic is and where a slow theme costs the most.
See the storefrontsLocalized shopping
Multi-currency and multi-language setup, so a shopper sees prices in their own money and a checkout in their own words.
Markets, currency presentment, translated content and the theme work each one needs.
What a build coversOptimization
One named problem on an existing store, found and fixed, with the free store scan as the diagnostic that names it.
The Fix Sprint is one problem in a bounded piece of work; a store with several is a bigger remediation job quoted as one.
Run the free scanApps
Choosing the apps a store actually needs, installing and configuring them, and writing a private one when nothing on the App Store does the job.
Every app is a dependency that can break a theme later, so the shortest list that works is the right list.
How we buildB2B and wholesale
Trade customers who need their own prices, their own catalogue and their own payment terms, running on the same store as retail.
Company accounts, price lists and the checkout rules that go with them. Scoped per merchant — a wholesale setup is an operations decision before it is a build.
Point of sale
A till and a website that agree about stock, customers and what was sold.
Shopify POS setup, locations, and the inventory rules that keep the counter and the storefront from disagreeing by a little every day.
Strategic guidance
What to build next, what not to build, and which operational work should stop being done by hand.
Ecommerce practice and operational workflow, in writing, whether or not the answer is a project for us.
How an engagement runsBounded work from $690, builds from $4,900, care plans from $299/month. Overage and change orders are $120/hour, quoted before they start.
See the full price listWhere this division stops
- 01Shopify Partner means we hold a partner account and build stores on Shopify. It is not a tier, a certification, an endorsement, or any assessment of our work — anyone building on the platform can hold one.
- 02We assess and maintain existing Hydrogen storefronts. We do not build new ones for small merchants: it is a heavier stack than most stores earn back.
- 03Migration is a line item on a build, not a five-figure product. It is a build plus a data job, and it is priced as exactly that.
- 04Every fixed figure is a starting point tied to a published hour budget. Custom sections beyond the templates, product data we have to clean, a custom app, extra revision rounds and content we have to write are what move it — which is why it says “from”.
The full build scope, the hour budgets behind each figure, and where each one stops.
The platform’s own tools first, custom code second.
Shopify ships tools that solve part of this before anyone writes a line of code. Knowing which ones is what keeps a quote honest.
Shopify Flow
Shopify’s built-in automation tool. We are familiar with it and reach for it first — tagging, order routing, inventory triggers and internal alerts often need nothing more. When a job needs more than Flow can express, it goes into code, and we say which of the two you are paying for.
Sidekick
Shopify’s built-in AI assistant, inside the admin. We are familiar with what it can do, which mostly matters as a reason not to quote you a custom build for something the platform already does.
Development environments
Shopify development stores are free, and every build and every change is done and tested in one before it goes near your live store. You see it working on a real store, with real theme code, before anything ships.
Custom AI, where it belongs
The AI work from the other division — an agent answering questions, a document read and turned into a draft — sits alongside the store rather than inside the theme, so a platform update cannot take it down with it.
The stack we build on
Every tool below is one we build with — on this site, in our own dashboard, or in a store we are working on. It is a list of what we reach for, and it is here so the answer is on a page rather than in a call.
Shopify, the platform itself
The surfaces a store is actually built on, and the ones we write against when a change is needed.
- Liquid
- Admin API
- Hydrogen
Hydrogen is here as something we assess and maintain. We do not sell a headless rebuild to a store that has no reason to carry one.
Shopify’s own tools
Shopify ships tools that solve part of this before anyone writes code. We are familiar with them and reach for them first — that is the whole claim, and it is deliberately a small one.
- Shopify Flow
- Sidekick
Familiar with, not certified in. When a job needs more than Flow can express it goes into code, and we say which of the two you are paying for.
What the automation line runs on
The services behind an AI receptionist, the text messages, the email and the workflows. These run in our own product, which is how we know what they do when they fail.
- n8n
- ElevenLabs
- Twilio
- Resend
- OpenRouter
What we build applications on
The layer under our own dashboard and under anything custom we write to sit beside a store — a private app, an integration, a reconciliation job.
- Next.js
- React
- PostgreSQL
- Stripe
Nothing is tried out on your live store
Shopify development environments are free, and every build and every change is done and tested in one first. You see it working on a real store, with real theme code, before anything reaches the store that is taking orders.
These are tools, not clients. Nothing on this page is a customer of ours, a case study or an endorsement of us, and no company named here has any relationship with us beyond our using or paying for its product.
The same client can buy both. They are still two services.
A service business enters through automation. A merchant enters through Shopify. Where the same engineering serves both — the operational work somebody is currently doing by hand — it is written once, in the vocabulary of the buyer it fits: order operations to a merchant, workflow automation to a service business. One invoice, one company, two scopes that do not quietly become each other.
Running an automation plan and a Shopify care plan at the same time takes $100 a month off the combined bill — one company, one invoice, two scopes that stay separate on it.
Marketing is not one of the two. Advertising, SEO campaigns, content and social are run by our sister brand. ClickSync Marketing
Start with the half that is yours.
Both routes start the same way: a conversation about what is actually leaking, and a scope you can read before anyone quotes it.
Thirty minutes on where calls, quotes and bookings leak out of your business today. You keep the map whether or not you buy anything.
Book a free Blueprint callFor a merchant: a read of your public storefront with no login and no app install, so the first thing you pay for is work rather than a document.
Run the free store scan