01
Trial passes and memberships
- It asks
- What they want to train for, whether they have used a gym before, which times they can come, and a number to send the trial details to.
The problem
Where the work leaks.
A trial that is not followed up within days is a membership that does not happen. Attendance drops off quietly, and by the time a lapse is obvious the member has already stopped thinking of themselves as a member.
On the phone
What a gym's front desk is asked, and when.
Calls bunch up around class times and new-year sign-ups, exactly when the desk is busy checking people in.
02
Class times and spaces
- It asks
- Which class and which day; the published schedule is read out, and a request for a full class is written up for the desk.
03
Freezing or cancelling a membership
- It asks
- The member's name and what they want to change; the change itself is left to your team and your membership terms.
Flagged urgent
An injury reported after a class or a billing dispute is not handled by the assistant. It is flagged for a manager with the member's own words.
Booking tools
Gym management and class-booking software is not connected directly. Callers are sent your own sign-up or class-booking link, and trial visits or personal-training consults can be booked into Google Calendar directly.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
01
Trial follow-up
- Starts when
- A trial session or free pass is used.
- What happens
- A follow-up goes out while the visit is recent, asking how it went and offering the next step, and the reply is recorded.
02
Class reminders
- Starts when
- A booked class approaches.
- What happens
- A reminder goes out with a way to cancel, so a released place can be offered rather than sitting empty.
03
Member reactivation
- Starts when
- A member has not attended for a period you set.
- What happens
- A prompt goes out referencing what they used to book, timed to the gap rather than to a mailing schedule.
Works with: AI receptionist · missed-call text-back
Example scenario
A trial on Tuesday, a decision by Friday
The follow-up goes out on Wednesday while the session is still fresh, asks a real question rather than pitching, and puts the reply in front of a person who can answer it.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Questions
Gyms & Fitness: common questions
Where we work
Where we work for Gyms & Fitness teams.
Carrtel supports Gyms & Fitness teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Salons & Barbers
Spas & Wellness
Restaurants & Cafés
Retail & Boutiques
Grocery & Markets
HVAC & Plumbing
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.