The problem
Most calls are the same short list: opening hours, whether something is in, whether you deliver, whether you can put an order together. Answering them takes someone off the floor at exactly the times the floor is busiest.
What we set up
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
Example scenario
A customer calls during the rush to put an order together for collection. The items and the pickup time are captured and printed with the rest, so nobody is holding it in their head while serving a queue.
A worked example of how a run takes shape.
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Where we work
Carrtel supports grocery & markets teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
A short call to map where enquiries are being lost, and what it would take to close the largest one.