For local service businesses

Keep calls, bookings, and follow-up moving.

Simple systems that answer the calls you cannot take, text customers back, book appointments, and send reminders.

Plans start at $299 a month, month to month.

Answer more calls Hear it answer — (825) 425-5242

Carrtel sets up the systems that answer the calls your team cannot take, text missed callers back from your own number, book appointments into the calendar you already use, send reminders and follow up on quotes. Plans are $299, $549 or $899 a month plus a one-time setup, month to month, and the setup is done for you.

Where it helps

The moments around the job.

Most of the work happens around the job itself: the call during a visit, the quote waiting on a reply, the booking that needs a reminder. These systems cover those moments.

The call that comes mid-job

You are up a ladder, with a customer, or driving. The call is answered, the details are taken, and the job is written down before you are back in the van.

The quote waiting on a reply

A price went out. Follow-up goes out on the schedule you set, in your words, and stops the moment they answer.

The appointment three weeks out

A reminder goes out the day before. If the customer needs to move it, the old slot goes back into the diary for someone else.

The details entered once

Name, address and job are captured on the call and carried into the calendar and the invoice, so nobody types them in three times.

See it set up for your industry

Interactive example

Follow a call from first ring to written record.

Pick a scenario, make the caller's choices, and follow the path it takes. A worked example of how a build is set up.

The office closed four hours ago. Otherwise this is a voicemail heard in the morning.

ReadyUnknown number · 9:41pm00:00

The call starts when the demo is in view.

Captured on the call

Nothing yet. Fields appear as the caller says them.

What happened next

Nothing yet. Actions appear the moment the system fires them.

After the callFills in when the call ends

The text thread the caller receives appears here when the call ends.

A worked example. Names, times and details are scripted for the demo. The live version answers on our own line, (825) 425-5242.

What we set up

Six things, and what starts each one.

Each one is described by what sets it off, what then happens, and what it is for.

Answering missed calls

Starts when: A call comes in and nobody picks up within a few rings.
What happens: A phone assistant answers, asks what the caller needs, takes their name, number and job, and sends it to you.
What it is for: Calls after hours or during a job reach you in writing instead of as a voicemail. See how answering missed calls works

Texting missed callers back

Starts when: A call ends without being answered.
What happens: A text goes out from your business number within seconds, starting a conversation they can reply to.
What it is for: You are still in the running while they are choosing, instead of after they have chosen. See how texting missed callers back works

Booking appointments

Starts when: A caller, or someone replying to a text, asks for a time.
What happens: It offers real free slots from your calendar, books one, and sends a confirmation and an invite.
What it is for: Appointments land in the calendar you already use, with the details attached.

Reminders and rescheduling

Starts when: An appointment is coming up, or a customer asks to move one.
What happens: A reminder goes out ahead of time, and moving an appointment frees the old slot and confirms the new one.
What it is for: Fewer forgotten appointments, and freed-up time someone else can take.

Following up on quotes

Starts when: A quote has gone out and nobody has replied.
What happens: A short set of follow-up messages goes out on a timetable you choose, and stops the moment they reply.
What it is for: Chasing happens the same way each time, instead of depending on who remembered.

Asking for reviews

Starts when: A job is marked finished.
What happens: A request goes to the customer with a direct link, a little while later rather than straight away.
What it is for: Asking becomes routine instead of something that only happens after an unusually good job. How to ask for Google reviews the right way

Interactive example

Follow-up that runs on its own.

Set the steps, the tone and the channel, then run the two weeks after a quote goes out. Reply or book as the customer at any point, and the sequence stops.

What you set up4 of 4 steps on

Steps

Tone

Channel

As Dana reads it

Friendly · Text

Day 1 · NudgeText
Hi Dana, Sam from Ridgeline Fencing. Just checking the quote for the back fence came through. Happy to answer anything.
Day 3 · Check-inText
Hi Dana, Sam again. Any questions on the fence quote? If the timing is not right yet, that is fine too.
Day 7 · Last noteText
Hi Dana, this is my last nudge on the fence quote. If you would like to go ahead or talk it through, reply here.
Day 14 · Close-outText
Hi Dana, the fence quote is filed for now, so no more texts on it. Reply any time and we will pick it back up.

ReadyDana · back fence quoteDay 00 of 14

One rule

The sequence stops the moment the customer replies or books. Nothing further goes out.

The two weeks after a quote play here, one message at a time.

Runs when the example is in view.

A worked example. Names, times and details are scripted for the demo.

Getting it running

You approve it before it speaks to anyone.

How we work

Map

A call about how enquiries reach you now, which ones get missed, and what should happen instead.

Script

The greeting, the questions it asks and where things get sent, written down for you to change before anything is built.

Build

It is connected to your number, calendar and records, then tested end to end on a line that is not yours.

Launch

It goes live, and it can be switched back. We watch the first days of real calls and adjust the wording against what people actually say.

What it costs

Month to month, published in the open.

Launch, Growth, and Scale include 3, 6, or 9 automations; 750, 1,500, or 3,000 SMS; and 200, 350, or 500 voice minutes a month.

Every plan includes a client portal showing what the automations did. A scheduled report is the automation reporting add-on.

Launch$299/mo + $2993 automations · 750 SMS · 200 voice minutes

Growth$549/mo + $4996 automations · 1,500 SMS · 350 voice minutes

Scale$899/mo + $7999 automations · 3,000 SMS · 500 voice minutes

See pricing

Questions

Call and booking automation: common questions

Straight answers on how it runs day to day.

No, and it is not built to. It covers the calls that would otherwise go to voicemail — after hours, during a job, or when the line is already busy. When someone is available, the call reaches them as it does now.

The line identifies itself as an assistant taking details for the team, and a caller can ask for a person at any point. Being clear about that is part of how it earns trust.

It takes the details and passes them on rather than guessing. Anything outside what it was set up for becomes a flagged message for a person, with the full conversation attached so nobody has to ask the customer twice.

The calendar, phone number and customer records you already use, wherever those can be connected. Part of the first call is finding out what connects cleanly, and saying so when something will not.

Google Calendar connects directly: the assistant offers free times from it and books into it. Calendly, Acuity, Square Appointments and Jobber are not connected directly yet, so the assistant takes the request and sends your own booking link.

A mapping session, then a review of the greeting, the questions and the routing before anything goes live. You approve the script. After that it is our work until launch.

Plans start at $299 a month plus a $299 setup, with 200 voice minutes included. Growth and Scale include 350 or 500 minutes. Month to month, cancel any month.

Yes. The usual arrangement forwards unanswered calls from your existing number, so what is printed on your van and your listings stays exactly as it is.

Start with the one that matters most.

A free 30-minute call to work out where automation helps first, and what it would take to set it up.

Answer more calls What the free call covers