( /missed-call-text-back )
Missed-Call Text-Back · Calgary & area
- 01Texts back in seconds
- 02Included in every plan
- 03Opt-out honoured, always
Missed the call? Your business already texted them back.
Missed-call text-back sends an automatic text to any caller you couldn't answer — within seconds, while your number is still on their screen. It's included in every Carrtel plan from $299/month, set up done-for-you for Calgary-area service businesses.
- Fires 24/7 — after-hours, weekends, two calls at once
- Written in your voice, with your booking link
- Answers common questions by text, flags the rest to you
- Every rescued conversation logged in your portal
What is missed-call text-back, and how much does it cost?
Missed-call text-back automatically texts anyone whose call to your business went unanswered — within seconds, from your own number — so the lead keeps talking to you instead of calling a competitor. Carrtel includes it in every plan from $299 CAD/month for Calgary-area service businesses, with 750–3,000 SMS segments included and setup done-for-you in 3–5 business days.
Last updated: July 2026
What does a missed call actually cost you?
A large share of calls to small businesses ring out unanswered — and most callers who hit voicemail don't leave a message. They dial the next company on Google.
Missed calls look identical
Whether you were up a ladder, on the other line, or closed for the night, the caller experiences the same thing: silence. They can’t tell a busy shop from a dead one — so they move on.
Speed decides who wins the job
Urgent home-service work goes to whoever responds first. A text that lands in seconds keeps you in the running; a voicemail greeting usually doesn’t.
Run your own numbers
A worked example: miss 20 calls a month at a $400 average job and even a 25% close rate, and roughly $2,000/month — $24,000 a year — is walking to a competitor. Swap in your call volume and job value; the leak is rarely small.
How does missed-call text-back work?
( 04 steps )
- 01
A call rings out
You are on a roof, elbow-deep in a furnace, or it is 9 p.m. Two calls come in at once, or the shop is closed. To the caller it all looks the same: no answer.
- 02
They get a text in seconds
While your number is still on their screen, a text arrives from your business: a friendly note that you saw the call, a question about what they need, and your booking link. You approve the exact wording before it ever goes live.
- 03
The conversation keeps going
The system answers common questions by text — hours, service area, booking — and captures what the job is. Anything it should not handle gets flagged straight to you.
- 04
You see every rescued lead
Each recovered conversation is logged in your portal, so you can see the calls that used to vanish turning into booked work.
Example text-back · yours is written for your business
Illustrative conversation. You approve the wording; every thread honours STOP opt-outs.
What does missed-call text-back cost?
Missed-call text-back ships with every Carrtel plan, alongside the AI receptionist and the rest of your automations. All prices CAD; pay annually and get 2 months free.
Never Miss a Call
750 SMS segments · 200 voice min/mo
Fill Your CalendarMost popular
1,500 SMS segments · 350 voice min/mo
Run on Autopilot
3,000 SMS segments · 500 voice min/mo
SMS overage is a flat $0.10/segment, or top up with a 250-segment pack for $10. No surprise tiers.
3-month minimum, then month-to-month. Setup is one-time ($299–$799 by plan) and typically live in 3–5 business days.
Text-back is one of the automations in your plan — see the full plan lineup on the pricing section, or start with the free Blueprint.
Is automated text-back CASL-compliant?
Text-back only ever messages someone who just called your business, every message identifies who it's from, and STOP opt-outs are honoured automatically on every thread. Your customer data is handled under PIPEDA-aligned privacy practices — see our privacy policy. That consent-first design is how we build it; for legal advice on your specific situation, talk to your lawyer — we're the automation people.
Common questions
( 07 )
- What is missed-call text-back?
- Missed-call text-back is an automation that instantly texts anyone whose call to your business went unanswered — within seconds, from your business number — so the lead keeps talking to you instead of dialing the next company. It is included in every Carrtel plan, from $299 CAD/month.
- How fast does the text go out?
- Within seconds of the missed call — while your number is still on the caller’s screen. Speed is the whole point: most callers who hit a dead line simply move to the next result on Google.
- What does the text say — and can I change it?
- The message is written for your business (your name, your tone, your booking link) and you approve the wording before launch. A typical example: “Hi, it’s [Your Business] — sorry we missed your call! What can we help with? You can also book directly here: [link].”
- Is texting people back CASL-compliant?
- The automation only ever texts people who just called your business, it identifies who the message is from, and every conversation honours STOP opt-outs automatically. That consent-first, opt-out-always design is how we build it — though we’re automation folks, not your lawyers, so this isn’t legal advice.
- How much does missed-call text-back cost?
- It’s included in every plan — $299, $549, or $899 CAD/month with 750, 1,500, or 3,000 SMS segments included. Past your bundle, SMS overage is $0.10/segment, or add a pack of 250 segments for $10. No long-term contract: 3-month minimum, then month-to-month.
- Does it work after hours and on weekends?
- Yes — that’s when it earns its keep. Nights, weekends, holidays, and the middle of a two-calls-at-once lunch rush: any unanswered call triggers the text-back, 24/7.
- What happens when the caller texts back?
- The conversation continues: the system can answer common questions, capture what the job is, and send your booking link. Anything unusual — a complex quote, an unhappy customer — is flagged to you immediately so a human takes over.
The other half
Text-back is the safety net. The receptionist is the front line.
Best case, the call never rings out at all: the AI receptionist answers 24/7, books the job, and hands off to you when it should. Together they close the loop on every call.
Start here
Book a free Blueprint call
30 minutes. We find where your calls leak and map the exact automations that plug them — no obligation.
Or call (825) 425-5242 — miss us and see what happens.