01
Booking a treatment or package
- It asks
- Which treatment and how long, a preferred practitioner, whether it is a couples booking or a gift, and the times that suit.
The problem
Where the work leaks.
Treatment time is uninterruptible, so enquiries pile up between appointments. Repeat business depends on a rhythm that nobody has time to track by hand.
On the phone
What a spa line is asked between treatments.
Treatment rooms cannot take calls, so the questions callers ask most are answered from your own menu and policies.
02
Gift cards
- It asks
- Whether they want to buy or redeem one, the name it is under, and what they would like to book; payment is left to your team.
03
Before-visit questions
- It asks
- Parking, what to wear, how early to arrive and the cancellation policy, from what you supply; health questions about a treatment go to a practitioner.
Flagged urgent
A caller reporting a reaction after a treatment is not given advice: the call is written up word for word and marked for a practitioner. A late cancellation that frees a room is flagged too, so the time can be offered.
Booking tools
Spa booking platforms are not connected directly. The assistant takes the booking request and sends your own online booking link, and treatments scheduled in Google Calendar can be booked directly.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
01
Booking
- Starts when
- An enquiry arrives asking about treatments or availability.
- What happens
- Common questions are answered, availability is offered, and the booking is made with the treatment and practitioner recorded.
02
Post-appointment follow-up
- Starts when
- A treatment is completed.
- What happens
- A short message goes out after a delay, with aftercare information where you supply it and a way to book again.
03
Repeat visit prompts
- Starts when
- A client's usual interval passes.
- What happens
- A prompt goes out timed to their own history rather than to a campaign schedule.
Works with: AI receptionist · missed-call text-back
Example scenario
A course of treatments that completes
A client books the first of a recommended course. The follow-up after each visit includes a way to book the next, so the course finishes rather than lapsing after the second appointment.
A worked example of how a run takes shape.
Scope
What this does not do.
Aftercare information is the content you supply. The workflow does not generate health or treatment advice.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Questions
Spas & Wellness: common questions
Where we work
Where we work for Spas & Wellness teams.
Carrtel supports Spas & Wellness teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.