The problem
A burst pipe at 9pm is the highest-value call of the week and the one least likely to be answered. Meanwhile the quotes sent last Tuesday sit unchased because everyone competent to chase them is on a job.
What we set up
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
Example scenario
The line answers, gets the address and the fault, suggests shutting the stopcock, and books the first emergency slot. The job is in the calendar before anyone has picked up a phone, and the transcript is attached to the record.
A worked example of how a run takes shape.
Scope
The line takes details and books time. It does not diagnose faults or quote prices for work nobody has seen.
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Where we work
Carrtel supports hvac & plumbing teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
A short call to map where enquiries are being lost, and what it would take to close the largest one.