01
Updates
Theme updates applied on purpose rather than automatically, tried on a copy of your theme first. Apps that update on their own are covered by the monthly store check, which compares the live store with the state it launched in.
Monthly Shopify maintenance and support covers theme and app updates, small fixes, store checks, small improvements and a technical point of contact. Each month the live store is re-checked against the state it launched in. It is $149–$499 CAD a month, plus GST where applicable, with the scope agreed in writing.
Is this for me?
Four problems monthly support is for.
A live store keeps changing after launch: apps update, staff edit pages, new products and promotions arrive. Support is someone keeping track of all of it.
Updates nobody checks
Apps change on their own and the theme falls behind, and nobody looks at the store afterwards to see what moved.
Small jobs that wait for months
A banner, a product-page detail, a broken link: each one too small to hire someone for, so the list only grows.
Problems customers find first
A section or an app widget stopped working weeks ago, and you hear about it from someone trying to buy.
No one to ask
The person who built the store has moved on, and every question starts from scratch with someone new.
What we do
What the work actually is.
02
Fixes and small improvements
The small fixes and changes the month needs, within the scope agreed in writing: a section adjusted, a broken link mended, a detail added to the product page. They are made on a copy and shown to you before they go live. Anything bigger is priced before it starts.
03
The monthly store check
A record of the store is kept from the state it launched in: the theme that is live, the apps that load on the storefront and how heavy the main pages are. Each month the live store is read again from the outside, the way a visitor sees it, and compared with that record. A change nobody planned is looked into and reported to you.
04
A technical point of contact
One place to send any question about the store, from a broken button to whether an app is still worth paying for. The team works Monday to Friday, Mountain time, and responds within one business day.
What a plan includes
What does a Shopify maintenance plan include?
A Shopify maintenance plan from Carrtel includes theme and app updates, small fixes and improvements, a store check each month that compares the live store with the state it launched in, and a technical point of contact, for $149–$499 CAD a month with the scope agreed in writing. The table shows what sits inside the plan, and who handles what does not.
| Item | In the monthly plan? | Who handles it |
|---|---|---|
| Theme and app updates | Yes | Carrtel |
| Small fixes and improvements | Yes, within the agreed scope | Carrtel |
| Monthly check against the launch state | Yes | Carrtel |
| A technical point of contact | Yes | Carrtel |
| Your Shopify plan | No | Billed by Shopify |
| Paid themes and app subscriptions | No | Billed by their providers |
| A redesign, a migration or a custom feature | No | Quoted separately, with its own written scope |
| SEO, Google Ads and social media | No | ClickSync Marketing, our sister brand |
What monthly Shopify support covers, and who handles what it does not.
Not included
What monthly support does not cover
Your Shopify plan, paid themes and app subscriptions are billed by Shopify and the app and theme makers, not by us, and they stay in your name. Carrtel is an independent Shopify Partner, not Shopify's own support desk, so questions about your Shopify subscription or bill go to Shopify.
Larger projects sit outside the monthly plan: a redesign, a move from another platform or a custom feature is quoted separately, with its own written scope. Marketing is not part of it either: SEO, Google Ads and social media are run by our sister brand, ClickSync Marketing.
ClickSync Marketing (opens in a new tab)Larger work by a Shopify developer
How it runs
We look before we price.
01
Look
A first look at the theme, the apps and the storefront through a Shopify collaborator account, and the state of the store recorded, so every monthly check has something to compare against.
02
Agree the scope
What the plan covers each month, where it sits in the range and how to reach us, written down and agreed before the first month. Support is billed monthly.
03
Check every month
The live store re-checked against its recorded state, updates applied, and the month's small jobs done on a copy before they go live.
04
Price anything bigger
Work larger than the month's scope, such as a redesign or a custom feature, gets its own written scope and a firm price before it starts.
Pricing
$149–$499 a month
A monthly range, plus GST where applicable. Where a plan sits depends on the size of the store and how much change it needs each month, and the scope is agreed in writing. Your Shopify plan, paid themes and apps are billed by their providers.
Questions
Shopify maintenance and support: common questions
Tell us about the store you want looked after.
We look before we quote, and you keep what comes out of it either way.
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