Carrtel connects Shopify to the other systems a store runs on, such as inventory and fulfilment workflows, as custom work. Each job is quoted after a discovery call, with a written scope and a firm price before it starts, and changes are made on a copy and shown to you before they go live.
Is this for me?
None of these are problems with how the store looks, and none of them show up in a design review. They happen in the gaps between systems.
One system was told the order went out and the other was not, so a second parcel goes out and the profit on the sale goes with it.
It shipped, but the message to the customer quietly failed. They find out by emailing to ask, and a delivered order becomes a support ticket.
The store says two left, the shelf says none, and you find out when someone tries to pack it instead of at checkout.
Payouts, refunds and fees that need a spreadsheet and an afternoon before anyone can say what the month actually was.
Interactive example
Pick a scenario and make the calls a merchant would: a stock count that disagrees with the shelf, a message that failed to send, a refund and the payout that follows. Watch the stock, the customer's messages and the ledger keep up.
One shirt from one location. Stock sits with a 3PL, the company that stores and ships for you, and one message fails on the way.
Each step the order takes lands here, with the system it happened in.
Next
The order starts moving when the demo is in view.
Stock
available to sell| Item | Warehouse | Shop |
|---|---|---|
| Linen shirt | 12 | 3 |
| Wool throw | 5 | 2 |
Customer
Maya’s phoneNothing yet. Texts and emails land here as they are sent.
Ledger
Order #1042A worked example. The store, the order and the timings are scripted for the demo.
What it covers
Most stores need one of these. Some need all three. They are quoted together so you are not buying the same discovery twice.
Shopify talking to the other things you already pay for — your accounting software, your email and messaging tools, your booking or helpdesk system, and the spreadsheet somebody still maintains.
What it helps with
Keeping stock counts and delivery information accurate between Shopify and whoever picks, packs and ships — your own warehouse, or a 3PL, the company that stores and ships your products for you.
What it helps with
Checking that your sales, refunds, fees, tax and payouts agree with the orders behind them, and finding the point where they stopped agreeing.
What it helps with
What it costs
Small, well-defined jobs are $250–$750. Larger work is quoted after a short call, because the price depends on which systems are involved. You get a written scope and a firm price before anything starts.
See Shopify pricingQuestions
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