01
A buyer asking about a listing
- It asks
- Which property (the address or listing number), whether they already work with an agent, whether they are pre-approved, and when they could view.
The problem
Where the work leaks.
Property enquiries arrive in bursts and go stale quickly — a buyer browsing on Sunday evening is contacting several agents at once. Meanwhile the follow-up after a viewing is the step most often skipped, and it is the one that moves a decision.
On the phone
What buyers and sellers ask when they call about a listing.
Calls arrive in bursts around new listings and open houses, and they usually reach an agent who is in a showing.
02
A seller wanting a valuation
- It asks
- The address, the type of home, when they hope to sell, and the best time for an agent to call back.
03
Showing and open-house questions
- It asks
- Which listing and which date, plus a name and number; published open-house times are read out, and anything else goes to the agent.
Flagged urgent
An offer being presented, a showing booked for today, or a seller with a firm deadline is flagged for the listing agent. Price and negotiation questions are not answered by the assistant; they go to an agent.
Booking tools
Real estate CRMs and showing services are not connected directly. Viewings can go into an agent's Google Calendar, which connects directly, or the caller is sent the booking link you already use.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
01
Lead response
- Starts when
- An enquiry arrives about a listing.
- What happens
- The property, the enquiry and the contact details are captured, and the enquirer gets a prompt reply that opens a conversation rather than a form receipt.
02
Viewing follow-up
- Starts when
- A viewing has taken place.
- What happens
- A short follow-up goes out asking for a reaction, and the reply is recorded against the property and the contact.
03
Pipeline visibility
- Starts when
- Enquiries and viewings accumulate.
- What happens
- They are collected into one view showing which properties are generating interest and which enquiries have gone quiet.
Works with: AI receptionist · missed-call text-back
Example scenario
A Sunday-evening enquiry
An enquiry on a listing gets a reply within minutes, capturing what the buyer is looking for and whether they need to sell first. By Monday the agent opens a conversation already in progress rather than a name on a list.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Questions
Real Estate: common questions
Where we work
Where we work for Real Estate teams.
Carrtel supports Real Estate teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.