01
Booking and confirmation
- Starts when
- A client calls or messages for an appointment.
- What happens
- Availability is offered from the column, the booking is made with the service and stylist, and a confirmation is sent.
The problem
Where the work leaks.
You cannot answer the phone with your hands in someone's hair. Bookings made three weeks ago get forgotten, and the client who came every six weeks quietly stops without anyone noticing the pattern.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
02
Reminders
- Starts when
- An appointment approaches.
- What happens
- A reminder goes out ahead of time with a way to confirm or move, so a change happens before the slot is lost rather than after.
03
Rebooking
- Starts when
- A regular interval passes without a booking.
- What happens
- A prompt goes to the client with a way to book, timed to their own pattern rather than a monthly send to everyone.
Example scenario
A gap that fills itself
A Friday client moves to the following week. The reminder went out early enough that the change happened two days ahead, so the Friday slot is offered and taken rather than sitting empty.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Where we work
Where we work for Salons & Barbers teams.
Carrtel supports salons & barbers teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.