01
Booking a cut, colour or fade
- It asks
- Which service and which stylist or barber, whether colour needs a consultation or patch test first if you require one, and the days and times they can do.
The problem
Where the work leaks.
You cannot answer the phone with your hands in someone's hair. Bookings made three weeks ago get forgotten, and the client who came every six weeks quietly stops without anyone noticing the pattern.
On the phone
The calls a salon misses while someone is in the chair.
Salon calls are short and repeat themselves, so the questions can be written once and asked the same way each time.
02
Running late or moving an appointment
- It asks
- Their name and appointment time, and how late they expect to be or the new time they want, so the column can be adjusted.
03
Prices, deposits and walk-ins
- It asks
- Answered from the price list and policies you supply, including walk-ins, deposits and cancellations; anything outside those is written up for you.
Flagged urgent
Not much in a salon is urgent, but a client running late for a long colour appointment, or a same-day cancellation that opens a slot, is flagged so whoever is at the front can act on it.
Booking tools
Square Appointments and most salon booking apps are not connected directly yet: the assistant takes the request and texts the client your own booking link. A column kept in Google Calendar can be booked straight into.
What we set up
Three that fit this work.
Each one is described by what sets it off and what then happens — so you can check it rather than take it on trust.
01
Booking and confirmation
- Starts when
- A client calls or messages for an appointment.
- What happens
- Availability is offered from the column, the booking is made with the service and stylist, and a confirmation is sent.
02
Reminders
- Starts when
- An appointment approaches.
- What happens
- A reminder goes out ahead of time with a way to confirm or move, so a change happens before the slot is lost rather than after.
03
Rebooking
- Starts when
- A regular interval passes without a booking.
- What happens
- A prompt goes to the client with a way to book, timed to their own pattern rather than a monthly send to everyone.
Works with: AI receptionist · missed-call text-back
Example scenario
A gap that fills itself
A Friday client moves to the following week. The reminder went out early enough that the change happened two days ahead, so the Friday slot is offered and taken rather than sitting empty.
A worked example of how a run takes shape.
01
Map
A session on how enquiries reach you now, which ones are missed, and what should happen instead.
02
Script
The greeting, the questions asked and the routing rules, written down for you to change before anything is built.
03
Build
Wired to your number, calendar and records, then tested end to end on a line that is not yours.
04
Launch
Live with a rollback path. We watch the first days of real enquiries and adjust against what people actually say.
Pricing
Month to month, published in the open.
Plans start at $299 a month plus $299 setup, including 200 voice minutes. Cancel any month.
Questions
Salons & Barbers: common questions
Where we work
Where we work for Salons & Barbers teams.
Carrtel supports Salons & Barbers teams in Calgary, Airdrie, Cochrane, and Okotoks. Service delivery is remote: planning, setup, and ongoing support happen online or by phone, without requiring a local office visit.
Other industries
Same setup, different shape.
Start with whatever costs you most.
A short call to map where enquiries are being lost, and what it would take to close the largest one.